Member Engagement & Retention Specialist

The Jewish Community Center of Greater Baltimore; Owings Mills (MD); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vision insurance

401(k) employer match

FSA/HSA options

Life insurance

Long-term disability

Complimentary membership

Job summary

The Jewish Community Center of Greater Baltimore seeks a Membership Retention Specialist to cultivate strong member relationships and improve engagement across programs. You will lead the Welcome Desk team, support retention initiatives, and analyze member trends to reduce attrition while delivering exceptional service.

Ideal candidates bring proven customer service and retention background, strong communication skills, and experience with CRM systems.

Qualifications

• Proven experience in customer service, member retention, account management, hospitality, sales, or related field.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to solve problems and maintain confidentiality in a fast-paced environment.

Responsibilities

• Develop, implement, and evaluate strategies to improve member retention, engagement, and overall satisfaction.
• Supervise the Welcome Desk team and foster exceptional customer service.

Skills

Customer service

Member retention

Account management

Hospitality

Sales

CRM

Microsoft Office

Education

Associate or bachelor’s degree preferred

Tools

CRM systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Jewish Community Center of Greater Baltimore seeks a Membership Retention Specialist to cultivate strong member relationships and improve engagement across programs. You will lead the Welcome Desk team, support retention initiatives, and analyze member trends to reduce attrition while delivering exceptional service.

Ideal candidates bring proven customer service and retention background, strong communication skills, and experience with CRM systems.