Member Experience & Engagement Coordinator

Socket.dev; Town of Oconomowoc (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Benefits Package

Complimentary Y Membership

Y Program Discounts

Kid's Corner Discounts

Job summary

Roehl Family YMCA in Wisconsin is seeking an administrative assistant to support membership and program registrations, assisting the director with department administration and development. You will help maintain records, coordinate desk operations, and ensure resources are available for smooth daily operations.

The role emphasizes customer service, independent problem-solving, and a willingness to attend meetings and pursue additional certification as needed.

Qualifications

• Minimum 2 years’ customer service and administrative experience or education in business administration, preferred.
• Attention to detail and accuracy, ability to work independently, and problem solve.
• Strong knowledge of computers, telephones, navigate software, basic office equipment, cash handling and professional written and verbal communication skills.
• Willingness to attend meetings, training, and obtain additional certification as requested.

Responsibilities

• Create a member-focused culture and be willing to help in any program or service area as needed.
• Respond to suggestions, comments, or concerns in a timely manner.
• Assist with daily desk operations ensuring all necessary supplies, information, and resources are available for effective operation.

Skills

Customer service

Administrative support

Attention to detail

Computer literacy

Cash handling

Written and verbal communication

Education

Business administration education

Tools

CRM software

Office software

Job description

Roehl Family YMCA in Wisconsin is seeking an administrative assistant to support membership and program registrations, assisting the director with department administration and development. You will help maintain records, coordinate desk operations, and ensure resources are available for smooth daily operations.

The role emphasizes customer service, independent problem-solving, and a willingness to attend meetings and pursue additional certification as needed.