Global Membership Strategy Lead - Retention & Openings

Soho House & Co; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Team Events

Meals provided in-house

Job summary

Soho House & Co in New York is seeking a Membership Strategy Manager to drive global membership strategy across key Houses, translating centrally designed frameworks into locally relevant plans that protect and grow membership revenue.

Reporting to Global leadership, you will execute strategy across retention, intakes, applications and openings, collaborating with regional teams, House membership, and Soho Support functions to optimize outcomes.

Qualifications

• Significant experience in membership strategy and retention.
• Proven ability to translate global strategy into local actions.
• Strong analytical and stakeholder management skills.

Responsibilities

• Deliver global membership initiatives across assigned Houses.
• Design local plans to maximize retention and engagement.
• Track performance and report to regional leadership.
• Collaborate with House teams, marketing, operations and data teams.
• Lead pre-opening membership planning and hypercare for openings.

Skills

Membership strategy

Retention & engagement

Cross-functional collaboration

Data interpretation

Salesforce proficiency

Tools

Salesforce

Job description

Soho House & Co in New York is seeking a Membership Strategy Manager to drive global membership strategy across key Houses, translating centrally designed frameworks into locally relevant plans that protect and grow membership revenue.

Reporting to Global leadership, you will execute strategy across retention, intakes, applications and openings, collaborating with regional teams, House membership, and Soho Support functions to optimize outcomes.