Membership Growth & Retention Lead: NA & LATAM Cities

Soho House & Co.; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Learning & Development

Team Events

Team Meal

Job summary

Soho House is seeking a Membership Manager for Growth Cities and Retention in NA and LATAM. You will curate and grow the Cities Without Houses (CWH) membership across 30+ cities, handling recruitment, retention, inquiries and admin in Salesforce, while working with regional teams to meet targets.

You’ll drive communications, manage member experience from induction to ongoing engagement, and report on churn, renewals, and outreach. Travel may be required to support growth and programming.

Qualifications

• Entrepreneurial mindset and ability to work independently.
• Excellent communication skills for marketing content, member communications and events.
• Data management, project management and Excel skills.
• Highly organised with ability to manage multiple tasks and retention performance.
• Commercial acumen and understanding of budgeting and commercials.
• Proficient with Microsoft Office and Salesforce.

Responsibilities

• Review applications for Growth Cities to ensure alignment with Soho House values.
• Reach out to members for information to support applications and onboarding.
• Oversee membership administration and manage data in Salesforce.
• Handle day-to-day member queries and be the main contact for growth cities.
• Monitor intake targets and build a strong waitlist; identify future growth cities.
• Develop and implement communications plans to engage members in NA and LATAM.
• Coordinate with House teams to resolve member issues and coordinate goodwill.
• Track churn and intakes with reports and collaborate with cross-functional teams.
• Partner with Events to align programming with growth city strategies.
• Collaborate with wider teams to share best practices and ensure consistent member experience.

Skills

Entrepreneurial Mindset

Communication Skills

Data management

Excel

Project management

Organised

Commercial acumen

Salesforce

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

Soho House is seeking a Membership Manager for Growth Cities and Retention in NA and LATAM. You will curate and grow the Cities Without Houses (CWH) membership across 30+ cities, handling recruitment, retention, inquiries and admin in Salesforce, while working with regional teams to meet targets.

You’ll drive communications, manage member experience from induction to ongoing engagement, and report on churn, renewals, and outreach. Travel may be required to support growth and programming.