Membership Coordinator

Global Ambassador Hotel; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

The Global Ambassador Hotel seeks a Membership Coordinator to enhance member experiences. This role involves responding to inquiries, managing membership data, and providing exceptional service. Join a luxury property known for its unique guest experiences and career growth opportunities.

Benefits

Medical, dental, vision benefits for 25+ hours

Paid time off

Opportunities for career growth

Qualifications

• Strong communication, interpersonal, and networking skills.
• Proficiency with MS Office and ability to learn new technologies.

Responsibilities

• Respond to member inquiries and maintain member database.
• Assist with outreach initiatives and manage member files.
• Provide exceptional customer service to club members.

Skills

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Education

Bachelor's degree

Tools

MS Office

Job description

Why The Global Ambassador

• Competitive rates

• Benefits available when you work 25 hours per week-including medical, dental, vision and more

• Paid time off

• Be a part of a luxury property recognized for its exceptional service and unique guest experiences.

• Work with a dedicated team committed to redefining hospitality in Phoenix.

• Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.

The Membership Coordinator is responsible for supporting the Membership Team with all member initiatives. This role involves assisting in servicing members, retaining existing ones, and supporting initiatives to enhance the overall member experience.

What You’ll Do

• Respond to all member text messages (when working).

• Greet members at The Grill front desk

• Direct members and assist with entry to The Grill during high traffic times

• Support private events as directed by membership team

• Check the membership email inbox daily and respond appropriately to all inquiries

• Maintain member feedback log

• Assist in maintaining membership database, ensuring accurate and up-to-date records.

• Respond promptly to member inquiries and feedback.

• Generate reports on membership trends, demographics, and engagement.

• Provide exceptional customer service to club members.

• Relay member concerns to Membership Manager and ensure a positive member experience.

• Assist Membership Manager in sending member statements and working to remedy any statement issues.

• Manage outreach initiatives like birthdays and anniversaries.

• Reach out to prospective members via phone to confirm meetings and ensure they have a seamless experience arriving on property.

• Highlight and promote the various benefits and amenities available to club members.

• Analyze membership data to identify trends and areas for improvement.

• Administer the organization of all member files.

• Assist with new member welcome gifts and ordering.

• Track inventories for new member welcome gifts.

• Welcome guests at membership front desk.

• Assist with general administrative duties.

• Perform additional duties as required by your manager.

• Assist with management of Club's app and member portal.

• Ability to work flexible schedule.

• Flexibility with start date.

Qualifications

• Bachelor's degree preferred

• Schedule either - Thursday - Monday (5, 8-hour shifts) or Friday - Monday (4, 10-hour shifts)

• Strong communication, interpersonal, and networking skills

• Excellent communication and writing skills

• Strong organizational and multitasking abilities

• Proficiency with MS Office

• Refined verbal and written communication skills

• Highly proficient in computer knowledge with an ability to quickly learn new technologies

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

We use eVerify to confirm U.S. Employment eligibility.