Membership Coordinator

NuSpine Chiropractic; Chandler (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in chiropractic care is seeking a Membership Coordinator to be the friendly face of their customer service team. In this role, you will engage with clients, answer inquiries, and resolve issues, ensuring a positive experience at every interaction. Your excellent communication skills and ability to multitask will be crucial as you maintain records and process orders. Join a supportive team where your contributions will help foster lasting relationships with clients, making a real difference in their wellness journey. If you thrive in a dynamic environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• 1+ years of experience in customer service roles.
• High school diploma required with proficiency in CRM software.

Responsibilities

• Maintain a professional attitude towards customers at all times.
• Communicate with customers via phone, in-person, and web.

Skills

Communication Skills

Customer Service Skills

Time Management

Multitasking

Team Player

Education

High School Diploma

Tools

CRM Software

Computer Proficiency

Job description

About the Membership Coordinator position

As a Membership Coordinator for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests.

To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. Your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

Membership Coordinator Responsibilities

1. Maintain a professional and friendly attitude towards customers at all times
2. Communicate with customers through various mediums, including in-person, phone, and web
3. Build relationships with customers to ensure their satisfaction
4. Provide prompt responses to customer inquiries and complaints, assisting to solve issues
5. Maintain records of customer interactions, including sales, comments, and complaints
6. Process orders and forms as needed
7. Keep up-to-date on company offerings to ensure clients get the best products

Membership Coordinator Requirements

1. [1+] years of Customer Service Representative experience
2. High school diploma
3. Proficient with computers and CRM software
4. Excellent communication skills
5. Superb customer service, time-management, and multitasking skills
6. Must be a team player
7. Must have flexible availability