Membership Coordinator

Nuspine; Chandler (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Membership Coordinator to enhance customer satisfaction and deliver exceptional service. In this role, you will be the first point of contact for customers, addressing inquiries, resolving complaints, and processing orders. Your ability to communicate effectively and maintain a professional demeanor will be crucial in building lasting relationships with clients. This position offers an exciting opportunity to thrive in a supportive environment where teamwork and customer-centric values are at the forefront. If you are passionate about providing outstanding service and enjoy working in a dynamic setting, this role is perfect for you.

Qualifications

• 1+ years of experience in customer service is required.
• Excellent communication and multitasking skills are essential.

Responsibilities

• Maintain a friendly attitude towards customers at all times.
• Provide prompt responses to inquiries and assist in resolving issues.
• Keep up-to-date on company offerings for the best customer experience.

Skills

Communication Skills

Customer Service Skills

Time Management

Multitasking

Problem-Solving

Education

High School Diploma

Tools

CRM Software

Computer Proficiency

Job description

About the Membership Coordinator position

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests.

To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

About the Membership Coordinator Responsibilities

1. Maintain a professional and friendly attitude towards customers at all times
2. Communicate with customers through various mediums, including in-person, phone, and web
3. Build relationships with customers to ensure their satisfaction
4. Provide prompt responses to customer inquiries and complaints, assisting to solve issues
5. Maintain records of customer interactions, including sales, comments, and complaints
6. Process orders and forms as needed
7. Keep up-to-date on company offerings to ensure clients get the best products

About the Membership Coordinator Requirements

1. [1+] years of Customer Service Representative experience
2. High school diploma
3. Proficient with computers and CRM software
4. Excellent communication skills
5. Superb customer service, time-management, and multitasking skills
6. Must be a team player
7. Must have flexible availability