Membership Coordinator

ROCS Grad Staffing; Columbia (MD); On-site; USD 45,000 - 56,000; Full time

Job summary

An established industry player is seeking a Membership Associate to join their dynamic team. This entry-level position offers an exciting opportunity to engage with members and customers, addressing inquiries and troubleshooting issues related to membership and billing. You will play a vital role in maintaining member records and ensuring smooth access to educational resources. If you have a customer-focused mindset and a knack for organization, this role could be the perfect fit for you. Join a supportive environment where your contributions will make a difference in the lives of members and the overall mission of the organization.

Qualifications

• 1-3 years of experience in customer service or administrative roles.
• Strong written and verbal communication skills are essential.

Responsibilities

• Respond to member inquiries via phone, email, and fax.
• Process membership applications and renewals efficiently.

Skills

Customer Service

Communication Skills

Attention to Detail

Organizational Skills

Microsoft Office

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

This range is provided by ROCS Grad Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $55,678.00/yr

Responsibilities of the Membership Associate:

• Respond to member and customer inquiries via phone, email, and fax
• Troubleshoot issues related to membership, billing, education access, and product orders
• Maintain and update member records in the association management database (training provided)
• Process membership applications and renewals
• Provide support for educational platform access, continuing education credits, and product fulfillment
• Assist with list reconciliation, data cleanup, and other administrative projects
• Collaborate with internal departments to resolve member questions
• Create and maintain standard operating procedures for customer service tasks
• Handle fulfillment issues including missing journal issues and product delivery follow-ups

Qualifications of the Membership Associate:

• 1–3 years of customer service, administrative, or data entry experience
• Strong written and verbal communication skills
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Excellent attention to detail and organizational skills
• Customer-focused mindset with a positive, flexible attitude
• Ability to learn new systems and adapt to changing priorities

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative, Customer Service, and Sales

Industries

Staffing and Recruiting and Non-profit Organizations