Coordinator - Membership

CENTERS, LLC; Palos Hills (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a dynamic Coordinator for Membership and Business Services to lead member engagement at a state-of-the-art recreation center. This role involves managing member services, recruiting new members, and supervising customer service staff. The ideal candidate will possess strong leadership skills, a passion for community engagement, and the ability to thrive in a collaborative environment. Join a forward-thinking team that values creativity and accountability, and play a key role in enhancing the member experience in a vibrant community setting.

Qualifications

• Bachelor’s degree or relevant experience required.
• 2+ years of progressive experience in management roles.

Responsibilities

• Serve as liaison between the recreation center and members.
• Manage membership paperwork and recruit new members.
• Supervise part-time staff and oversee daily operations.

Skills

Leadership and supervisory abilities

Analytical skills

Team collaboration

Entrepreneurial spirit

Member management software

Education

Bachelor’s degree in sport management or related field

4+ years of work experience

Tools

Member management software

Job description

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Responsibilities

The Coordinator - Membership and Business Services serves as the liaison between the recreation center and prospective and current members. They will process membership paperwork, actively recruit and retain members, and supervise part-time customer service staff.

This position will work on-site at our Moraine Valley Community College location in Palos Hills, IL. Opened in 2014, FitRec is a 113,000 sq. ft. building, offering users the latest equipment, fitness spaces, and technology. The facility is also the home of Moraine Valley Athletics and several academic programs and courses. The department serves a diverse community of students, faculty/staff, and over 4,000 community members.

Essential Functions

• Provide leadership and management of the merchandise store, welcome desk, and member services desk
• Process and audit member services and KidRec paperwork and billing; Reconcile monthly automatic payments
• Develop and execute a new member recruitment marketing plan and member retention program
• Responsible for the preparation, forecasting and monitoring of income and expense budgets as it relates to areas of responsibility
• Prepares and delivers required and requested reports and data to the client and CENTERS central office
• Assist with development and enforcement of policies and procedures
• Oversee and manage member rewards program (Perkville) and (WellHub) participation tracking
• Responsible for ensuring areas of responsibility stay in line with current trends
• Serve on various committees representing department for both the client and CENTERS

Staff Supervision

• Hire, train, schedule and evaluate part-time staff direct reports and assist with indirect reports
• Responsible for approving timecards and preparing necessary documents/reports in preparation for payroll

Site Specific

• Some non-traditional hours required, including some early mornings or evenings and occasional weekend hours
• Assist with daily sales reconciliation
• Provide oversight for annual member survey implementation and evaluation
• Represent FitRec at campus orientations, information fairs, and other campus events
• Assist with student employment recruitment information and orientation sessions

Qualifications

Education and Experience

• Bachelor’s degree in sport management, facilities management, higher education (or similar) required or 4 or more years of work experience
• At least 2 years of progressive experience
• Demonstrated experience within member management software

Skills and Abilities

• Leadership and supervisory abilities
• Ability to work as part of, and lead, a team that collaborates effectively with colleagues
• Entrepreneurial spirit and enthusiasm
• Analytical skills to: identify problems, assess alternatives, and render consistent, logical decisions
• Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices
• Current American Red Cross CPR/AED/FA certification (or willing to obtain)

Work Environment and Physical Demands

Work Environment

• Physical presence on-site at client location
• Office environment/event environment
• Moderate to loud noise
• Work within a non-smoking environment
• Must be able to work a variety of hours in order to accommodate events
• Evening/Weekend work responsibility as required

Physical Demands

• Sitting at desk or table for at least 50% of the work day
• Working in an events environment must be able to traverse throughout buildings and campus
• Regularly ascending/descending building levels and occasionally ladders or stools
• Must be able to lift, move and set up items weighing as much as 50 lbs.
• Must be able to discuss, converse with, and exchange accurate information with event patrons, staff, stakeholders, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.