Membership Coordinator

Boys & Girls Clubs of the Fox Valley; Neenah (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Membership Coordinator to enhance member experiences and streamline operations. This role is pivotal in managing member accounts, ensuring data integrity, and providing top-notch service to visitors and caregivers. The ideal candidate will have a passion for working with youth, a strong background in data entry, and excellent communication skills. Join a mission-driven organization that values equity and community engagement, and contribute to a culture of trust and inclusion while helping to shape the future of youth in the Fox Valley area.

Qualifications

• Bachelor's or associate degree in human service-related fields required.
• Three years of experience in data entry and customer relations needed.

Responsibilities

• Manage membership files and ensure accurate data entry.
• Provide excellent service to visitors, caregivers, and youth.

Skills

Data Entry

Customer Relations

Communication Skills

Spanish Language Skills

Relationship Building

Education

Bachelor's Degree in Human Services

Associate Degree in Human Services

Tools

MyClubHub (MCH)

Computer Proficiency

Job description

Join to apply for the Membership Coordinator role at Boys & Girls Clubs of the Fox Valley

Position Overview

The Membership Coordinator is responsible for managing operations related to MyClubHub (MCH), including member account support, data entry and integrity, providing reports, and ensuring the optimal guest experience. Additionally, the role ensures daily duties at the front desk align with the Boys & Girls Club of the Fox Valley’s Mission.

Essential Job Functions

• Maintain and update membership files.
• Enter behavior/incident forms and activity trackers into MCH by established deadlines.
• Track volunteers and interns in MCH.
• Assist caregivers with memberships, payments, and the caregiver portal.
• Coordinate with schools regarding attendance during the school year.
• Provide excellent service to visitors, callers, youth, caregivers, and donors.
• Collaborate with teams to align goals and foster teamwork.
• Engage in continuous learning and process improvement.
• Use data ethically for informed decision-making.
• Represent the organization positively in the community.
• Contribute to operational goals aligned with strategic priorities.
• Support team development and performance.
• Exceed expectations of youth and stakeholders.
• Plan and evaluate special projects.
• Promote equity and trauma-informed practices.
• Contribute to a culture of trust, inclusion, and purpose.
• Complete work by deadlines within policies.
• Address issues professionally and courteously.
• Keep records accurate and organized.
• Prioritize tasks effectively.

Qualifications

The role requires a combination of:

• A bachelor’s or associate degree in human service-related fields.
• At least three years of experience in data entry and customer relations.
• Experience working positively with youth.

Skills and Requirements

• Accurate data entry and filing skills.
• Ability to work independently and efficiently.
• Spanish language skills preferred.
• Excellent communication skills.
• Reliable transportation.
• Proficiency with computers and technology.
• Effective relationship-building skills.

Key Characteristics

• Mission-driven and values-based.
• Growth mindset and lifelong learner.
• Committed to equity and anti-racism.
• Contribute to a trustful, inclusive culture.
• Operate with excellence.

Working Conditions

Work occurs in climate-controlled and outdoor environments. Physical demands include remaining stationary, moving independently, operating office equipment, and detecting safety concerns. Reasonable accommodations will be provided for disabilities.