Membership Coordinator

US Lawns; Indianapolis (IN); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid time off

Medical coverage

Job summary

The American Legion Auxiliary is seeking a Membership Coordinator to manage recruitment, retention, and engagement for members. This role supports the Membership Division and National Membership Committee, handling dues by phone, ALAMIS assistance, and database upkeep.

Strong communication and organizational skills are essential for success. Candidates should have an associate degree or equivalent and at least three years of admin or customer support experience.

Qualifications

• Excellent communication skills to interact with staff, officers, and members.
• Must be able to handle multiple tasks in a fast-paced environment.
• Experience with membership management systems preferred (iMIS).

Responsibilities

• Coordinate membership recruitment, retention, and engagement efforts.
• Process dues payments by phone and assist with ALAMIS Helpdesk.
• Maintain membership records for foreign and state affiliates; respond to inquiries.

Skills

Communication skills

Customer service

Administration

Membership management experience

Data entry

Multitasking

Education

Associate degree or equivalent

3 years admin/customer support

Tools

iMIS

Microsoft Office

Job description

Job Description

General Summary: The primary objective of the Membership Coordinator is to coordinate membership functions and operations encompassing member recruitment, retention, and engagement efforts. Assisting with the following projects include taking dues payments by phone, ALAMIS Helpdesk, maintaining records in the membership database, and other various responsibilities that work to support the goals and objectives of the Auxiliary Membership program and division.

Essential Job Functions:

• Provide program and administrative support for the Membership Division and National Membership Committee.
• Process membership dues paid over the phone.
• Update and maintain membership records for foreign and state affiliates.
• Respond to inquiries from officers of state and local affiliates regarding membership records, rules, procedures, etc.
• ALAMIS Help desk support for local and state affiliates, members.
• Correct affiliate errors/manage changes in the system and back-office follow-up.
• Assist with the development and presentation of training content as it relates to membership and ALAMIS.
• Assist with producing periodic membership reports and preparing statistical reports, spreadsheets, charts/graphs, etc.; may prepare/secure awards.
• Respond to member inquiries in a timely manner.
• May represent the membership department at various conferences, meetings, and networking events.
• Support the overall goals and objectives of the membership division and the National membership program.
• Provides necessary support to Departments in resolving various membership problems, conducting research, and preparing correspondence as required.
• Assists with data entry as assigned.
• Performs all other duties as requested.

Knowledge, Skills and Abilities:

• Ability to participate in meetings as required, including some weekends; may travel to out-of-state meetings such as National Convention and/or meetings in Indianapolis, IN.; may be required to be gone as long as 14 days at a time.
• Excellent communication skills to establish and maintain effective communications with staff, vendors, clients, and American Legion Auxiliary members, in a professional, timely, and courteous manner.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Initiative and commitment to achieving and exceeding results.
• Creative problem solver and conceptual thinker.
• Excellent interpersonal skills with the ability to handle sensitive, confidential, and challenging situations.
• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
• Proficiency in the use of personal computers and a variety of software applications in word processing, spreadsheets, database, and presentation software (e.g. Microsoft products) in a networked environment.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Experience with membership management information systems preferred (iMIS).
• Position continually requires demonstrated poise, tact, and diplomacy.
• Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines. A strong personal commitment to veterans and military families.
• Ability to seek out new methods and principles and be willing to incorporate them into existing activities and practices.

Education and Experience:

• Minimum education and experience:

  • Associate degree or equivalent, with three years of administrative or customer support experience.

  • any equivalent combination of education and related work experience.

Company Description

Over the years, The American Legion Family has influenced considerable social change in America, won hundreds of benefits for veterans, helped military families through transition, and produced many important programs for our country’s youth. Today, ALA members across the country are helping military families cope with the effects of multiple deployments. The toll on our all-volunteer force and their families has been enormous. The Auxiliary’s efforts are focused in three primary areas:

• Veterans/Military Support & Advocacy
• Family Support
• Youth Development

American Legion Auxiliaryis always looking for talented, self-motivated individuals to join our team.

American Legion Auxiliary isan Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

Competitive benefit and compensation package includes:

• Competitive Base Salary with Annual Increases
• Flexible work option with start/end times and hybrid schedule
• Generous Paid Time Off and Volunteer Time Off
• 15 Paid Days Off for Holidays
• Medical coverage with multiple plan options, with FSA or HSA
• Dental and Vision coverageWellness Support with EAP services
• Employer paid Short Term and Long Term Disability Coverage
• Employer paid Basic Life and AD&D Coverage
• Additional ancillary insurance available for election
• 401K Retirement with 100% match up to 3%. Pre-tax and Roth Deferral Accounts
• Financial Planning Resources and other Employee Discount Services
• Professional Development
• Onsite Parking
• Direct Deposit