ACCOUNT EXECUTIVE

Kids for the Future; Alexandria (VA); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Hybrid / Flexible schedules available

Medical, Dental, Vision

Job summary

Association Headquarters in Alexandria, VA seeks Account Executives to lead the operations of assigned organizations, manage member services, conferences, and financials while guiding staff and volunteers to deliver AH’s scope of services within contracted fees.

You will report to the Relationship Office and the organization’s Board, adhere to policies and accreditation standards, and travel up to 25% as required.

Qualifications

• Bachelor’s degree in business administration, marketing, or related field.
• Experience in nonprofit or association membership management is preferred.
• Strong communication and analytical skills.

Responsibilities

• Lead operations of assigned organizations, including member services and conferences.
• Oversee financial management and staff leadership for AH teams.
• Coordinate with volunteer leaders and Board to deliver contracted services.
• Ensure compliance with policies, accreditation standards, and governance.
• Participate in staff meetings and business development activities.

Skills

People management

Strategic planning

Budgeting

Leadership

Education

4 Year Degree

Tools

AMS database systems

Job description

• Base Pay $85,000.00 - $125,000.00 / Year
• Job Category Client Services
• Employee Type FT Exempt
• Required Degree 4 Year Degree
• Travel 25%
• Manage Others Yes

Contact information

• Name Jennifer Van Seters
• Phone [phone]

Association Headquarters is looking to build a strong pipeline of Account Executives (Executive Directors) in the Alexandria, VA area due to tremendouw growth in our company!

The Account Executive (AE) is responsible for the operations of the assigned organization(s) including member or certification services, all meeting or conference experiences, all financial management areas, and staff leadership for the assigned Association(s) team. The AE is ultimately responsible for each assigned client partner’s experience with AH and must be a role model for AH’s core values.

The AE is responsible for profitable management of assigned organizations; specifically, AEs are expected to lead and manage AH staff as well as volunteer leaders to deliver AH’s scope of services within contracted fees, and to document any exceptions with approval from AH’s Client Services Leadership.

The AE is a member of Client Services and reports to their assigned Relationship Office as well as the assigned organization’s Board of Directors.

AEs must adhere to AH policies and procedures as well as AMC accreditation policies and procedures, and are expected to participate in all staff meetings, as well as business development activities and occasional AH Task Forces as requested.

Essential Duties and Responsibilities

Legal Compliance

• Assures that Association has proper governing and legal documents
• Responsible for association operating in compliance with applicable laws and regulations (State and Federal laws, Articles and bylaws, etc.)
• Follows AH's published best practices with respect to articles of incorporation, annual incorporation filings, and Bylaw compliance)

Strategic Direction

• Follows AH's best practices in leading assigned organization to create a Strategic Plan and update it regularly
• Oversee implementation of the Strategic Plan
• Lead Board to maintain a strategic focus

Risk Management and Insurance Coverage

• Ensures that assigned organization has appropriate coverage for all programs and performs a regular review to confirm that it is maintained.
• Overseas proper filings related to copyrights and/or trademarks in order to properly protect assigned organization's intellectual property

Governance and Leadership Development

• Effectively lead Board and Committee structures that align with an organization's strategic plan
• Oversee creation and consistent delivery of Board orientations
• Facilitate creation and documentation of an effective Leadership Development program in conjunction with Board so that a constant pipeline of emerging leaders is created and maintained
  • Create and maintain a nomination process that aligns with the strategic goals and focus of the organization
  • Identify skill gaps
  • Oversee proper voting process
• Oversee a consistent Board self-assessment process
• Execute and maintain required volunteer governance forms (anti-trust, confidentiality, conflict of interest, whistleblower, etc.)

Finance

• Develop, present and manage the organization within an annual budget
• Oversee effective financial reporting to the Board and relevant committees, proactively alert Board to any significant variances
• Create and maintain an investment policy statement and all related reporting
• Oversee an annual audit by an outside accounting firm

Accreditation Compliance

• Conduct annual partnership survey and work with AH's CERO and client partner Board to respond to any reported concerns
• Review client contract with all team members on a regular basis
• Follow all document retention policies
• Follow all file structure policies

Educational Delivery/Meetings/Certification

• Oversee all events and conferences
• Maintain an awareness of online educational options, virtual meeting options

Membership

• Maintain an understanding of all market segments and stakeholders
• Lead conversations with Volunteer leaders to document membership trends and perform the necessary analysis
• Facilitate regular membership surveys to maintain an understanding of member experiences and identify opportunities for new products and/or services to add value to members
• Create and maintain relevant privacy policies
• Perform timely annual performance reviews, conduct an annual review of each team member's job description
• Proactively focus on succession planning for each role on the team
• Maintain an organizational chart
• Support professional development of each team member, identify relevant training programs or specialized skill development programs

Image, Brand Management

• Create and maintain documented policies related to use of logo
• Oversee adequate PR and Media training for Volunteer Leaders Maintain relevant style manuals and enforce usage so that brand awareness and consistency is achieved

LEVEL EXPECTATIONS:

• Recruiting, interviewing, selecting, and maintaining well-qualified staff
• Implementing the human resources policies, procedures, and practices of AH
• Carrying out annual employee performance evaluations: addressing performance concerns in a timely manner
• Planning and Management
  • Planning the delivery of the overall programs and their activities in accordance with the mission and goals of the organization or department
  • Developing annual budgets and operating plans
  • Managing change and the implementation of new programs
  • Participating in strategic planning and program development
  • Ensuring best practices are in place – with effective participant assessment, relevant program delivery - so that participant goals are met
• Operations and Management
  • Overseeing operations/programs/staff
  • Ensuring that program activities operate within the policies and procedures of AH
  • Undertaking other assignments as required

What you'll bring to the table - Education, Experience, and Required Proficiencies

• Bachelor's degree in business administration, marketing, communications, or related field
• Proven experience in membership management, preferably in a nonprofit, association, or membership-based organization.
• Excellent communication and interpersonal skills, with the ability to build relationships with members and stakeholders.
• Strategic thinking and analytical skills, with the ability to interpret data and make informed decisions.
• Experience in budget management and resource allocation.
• Knowledge with AMS database systems.
• Commitment to delivering exceptional member experiences and driving organizational growth.
• Adaptability and Innovation: The ability to adapt to changing market conditions and industry trends, as well as innovative thinking to develop creative solutions to attract and retain members
• Passion for the Mission: A genuine passion for the organization's mission and values can be instrumental in effectively promoting membership and engaging with members.

What we offer - Employee Company Benefits

• Hybrid / Flexible work schedules available
• Medical, Dental, and Vision
• Company paid basic life insurance, short-term, and long-term disability
• Voluntary Life Insurance - Employee Paid
• Paid Time Off (PTO) accrual and Paid holidays
• On-site Fitness Center, open 24/7
• Gym reimbursement program
• Training and Development opportunities

What sets us apart

• Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• Industry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America

Who is AH?

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

Our Diversity, Equity, & Inclusion Statement

Association Headquarters is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following; race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.