Membership Consultant

Afcfitness; Feasterville-Trevose (Bucks County); On-site; USD 35,000 - 55,000; Full time

Job summary

A regional fitness provider is seeking a Membership Consultant to drive sales by engaging with potential and existing members. The role involves conducting guided conversations, qualifying leads, and meeting membership goals in a fast-paced, high-energy environment. Ideal candidates have strong communication skills, a sales background, and a genuine desire to help others achieve their health outcomes.

Qualifications

• High energy with a passion for health and wellness.
• Ability to listen and engage effectively with potential members.
• Self-starter with a track record in customer service and sales.

Responsibilities

• Conduct walkthroughs and discussions with prospective members.
• Qualify inbound leads and perform outbound prospecting.
• Manage and meet membership goals consistently.
• Engage in marketing activities and keep internal teams updated.

Skills

Effective communication

Sales techniques

Customer engagement

Time management

Tools

Club Automation

VFP

Job description

Description

As a Membership Consultant, you will join the AFC sales team and become a key factor in accomplishing the sales goals set by our General Manager and COO. You will bring high energy and ambition and relish the opportunity to work in a fast paced, high growth health and wellness environment. You will be performing the day‑to‑day functions of a highly productive inside sales advisor, as well as having a concentrated focus on accomplishing team and club goals. As a great communicator, you will be able to successfully engage with potential and existing members to guide them on their unique path toward their best health outcomes. As a great listener, you will make them feel comfortable as you learn their pain points and effectively talk them through the many options available to them at AFC. You’re a self‑starter, and helping others is a natural impulse. You have the patience and determination to know that sometimes sales can be a long game, and that consistent follow‑up wins every time.

Responsibilities

• Direct conversation and guided walkthroughs with potential members.
• Reviewing, contacting, and qualifying inbound leads.
• Perform outbound email, texts, and phone prospecting based on internal lists.
• Reengage with longer term leads already in the AFC pipeline.
• Work with internal stakeholders on lead generation sources and strategies.

Checklist

• Working knowledge of Club Automation, VFP and overall understanding to fulfill job proficiently.
• Friendly, upbeat, positive demeanor. Team mentality.
• Able to complete full membership onboarding, using all software and systems. Book, Sell, Complete new member checklist.
• Meet membership goals on a consistent basis. Constant pursuit.
• Work with Senior Membership Consultant and General Manager so that all sales opportunities are met, and new opportunities are pursued.
• Actively engage in the pursuit and registration of Insurance Provided Memberships. Major source of referrals and alternate revenue to other departments.
• Membership News and Promotions – Communicated consistently to all teams. Fitness, Front Desk. Circling back on updates promotion knowledge for team and desk staff.
• Eye for detail – Keeping tabs on improvements needed and overall club wellbeing.
• Improvements and member related issues directed to Senior Membership Consultant and/or General Manager.
• Resolving member related topics timely and professionally – In conjunction with AFC Club Lead and GM.
• Effective time management and oversight of workflow.
• Monthly marketing plan and expectations. Business outreach to be organized and defined.
• Closeout plan, agenda and follow through. Closeout is a required shift – Last day of month.
• Providing newsletter and social media topics and content.

Requirements

• Schedule to be determined by GM based on Club need. Report directly to SMC and General Manager.
• ? Working as a team with Senior Membership Consultant Membership
• dept teammates to produce positive experiences
• for all guests and prospects. Turning the positive experiences and engagements into membership signups for AFC Bala
• Membership Dept.

Travel Requirement

• No travel