Membership Concierge & Relationship Architect

Battery; San Francisco, Northern (CA, KY); Hybrid; USD 77,000 - 94,000; Full time

Job summary

The Battery, San Francisco's premier private social club, seeks a Member Concierge to manage a portfolio of applicants and Members from initial inquiry to full membership. This on-site role emphasizes building durable trust and belonging over transactional metrics.

You will engage Members with personalized onboarding, guided tours, and ongoing connections to Club offerings while supporting renewals and maintaining CRM records in a discreet, service-forward environment.

Qualifications

• Background in luxury hospitality or private club membership.
• Experience managing an active portfolio of client or Member relationships.
• Bachelor's degree or equivalent experience.
• Flexibility with schedule including evenings and weekends for Club events.
• Must read, write, speak, and understand English.
• Basic computer skills and CRM/database familiarity.

Responsibilities

• Owns the personal relationship with an assigned portfolio of applicants and Members from lead through active membership.
• Guides applicants through the application process and onboarding cadence.
• Maintains accurate relationship and portfolio records in Sonato/CRM systems.
• Develops understanding of Members' interests and makes introductions within the Club.
• Supports renewal by reviewing engagement prior to renewal dates and addressing concerns.

Skills

Emotional intelligence

Relationship management

Organizational skills

People-centric approach

Long-term relationship mindset

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

The Battery, San Francisco's premier private social club, seeks a Member Concierge to manage a portfolio of applicants and Members from initial inquiry to full membership. This on-site role emphasizes building durable trust and belonging over transactional metrics.

You will engage Members with personalized onboarding, guided tours, and ongoing connections to Club offerings while supporting renewals and maintaining CRM records in a discreet, service-forward environment.