Member Concierge & Front Desk Pro

Genesis Health Clubs; Louisville (KY); On-site; USD 15,000 - 19,000; Part time

Job summary

Genesis Health Clubs in Louisville, KY is seeking a Front Desk Associate to deliver outstanding customer service and ensure smooth day-to-day club operations. You’ll be the first point of contact for members and guests, creating a positive and professional experience every time they visit.

Responsibilities include greeting and checking in members, answering phones, managing guest passes, maintaining a clean front desk, supporting member retention, and responding to emergencies following company

Qualifications

• Friendly, professional demeanor and strong communication skills.
• Availability for evenings, weekends, and holidays.
• CPR certification (or willingness to obtain within 60 days).
• Experience with cash handling and customer service preferred.
• Team player with a strong work ethic and attention to detail.

Responsibilities

• Greet and check in members & guests with a welcoming attitude.
• Answer phones, manage guest passes, and assist with member inquiries.
• Maintain a clean, organized front desk and stay informed about club amenities.
• Support member retention efforts and contribute to overall club success.
• Respond appropriately to emergencies and follow company procedures.

Skills

Customer service

Communication

Team player

Job description

Genesis Health Clubs in Louisville, KY is seeking a Front Desk Associate to deliver outstanding customer service and ensure smooth day-to-day club operations. You’ll be the first point of contact for members and guests, creating a positive and professional experience every time they visit.

Responsibilities include greeting and checking in members, answering phones, managing guest passes, maintaining a clean front desk, supporting member retention, and responding to emergencies following company