Membership Advisor and Front Desk Manager

Healthtrax; Moorestown Township (NJ); On-site; USD 28,000 - 55,000; Full time

Job summary

Healthtrax is seeking a Membership Advisor and Front Desk Manager in Moorestown, NJ. This full-time role blends sales with front desk operations, member service, and team leadership to grow membership and strengthen engagement.

The ideal candidate will drive membership growth, guide a front desk team, and maintain a welcoming club environment while meeting revenue and service targets.

Qualifications

• Experience in sales, customer service, hospitality, or fitness club operations.
• Previous supervisory or team leadership experience preferred.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to organize priorities and balance sales follow-up with front desk responsibilities.

Responsibilities

• Meet or exceed membership sales goals, including a minimum of 30 membership sales per month.
• Respond to prospective member inquiries and follow up with leads.
• Conduct club tours and explain membership options and services.
• Convert prospects into members through clear communication and timely follow-up.
• Complete enrollment paperwork and maintain sales records.
• Lead front desk staff and ensure excellent member service.
• Maintain a welcoming, organized reception area and confidential handling of member data.

Skills

Sales experience

Customer service

Hospitality

Team leadership

Fitness club operations

Tools

Membership management systems

Sales tracking tools

Scheduling software

Job description

Future Opening: Membership Advisor and Front Desk Manager

Full Time • Moorestown, NJ

Membership Advisor and Front Desk Manager

Company: Healthtrax
Position Type: Full Time
Reports To: Regional Membership Director

Position Summary

The Membership Advisor and Front Desk Manager drives membership sales while overseeing daily front desk operations. This role combines sales, member service, and team leadership to create a welcoming club environment, grow membership, and strengthen member engagement and retention.

The ideal candidate enjoys connecting with people, is comfortable working toward sales goals, and can lead a front desk team while managing a busy member service environment.

• Meet or exceed membership sales goals, including a minimum of 30 membership sales per month, excluding memberships shorter than three months.
• Respond to prospective member inquiries and follow up consistently with leads.
• Conduct club tours, learn about prospective members’ goals, and explain membership options and club services.
• Convert interested prospects into members through clear communication and timely follow-up.
• Complete membership enrollment paperwork and maintain accurate sales and prospect records.
• Support sales promotions, club events, referral opportunities, and community outreach.
• Work with club leadership to achieve new membership, gross dues added, and cash collection targets.

Front Desk Management Responsibilities

• Recruit, train, schedule, and supervise front desk staff.
• Set clear expectations for professionalism, reliability, and member service.
• Maintain appropriate front desk coverage and help coordinate coverage when staffing needs change.
• Provide hands-on front desk support, including greeting members and guests, assisting with check-in, answering calls, and responding to questions.
• Ensure front desk procedures are followed consistently and member information is handled accurately and confidentially.
• Coach staff, provide feedback, and address service or performance concerns with club leadership.
• Maintain a clean, organized, and welcoming reception area.

Member Service and Retention Responsibilities

• Build positive relationships with members and guests.
• Resolve member concerns promptly and professionally, escalating issues when needed.
• Help members connect with club programs, services, and staff that support their goals.
• Identify opportunities to improve the member experience and reduce cancellations.
• Coordinate with other departments to provide consistent service and communicate member needs.

Qualifications

• Experience in sales, customer service, hospitality, or fitness club operations.
• Previous supervisory or team leadership experience preferred.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to organize priorities and balance sales follow-up with front desk responsibilities.
• Comfort using membership management systems, sales tracking tools, and scheduling software.
• A dependable, professional approach and an interest in health and fitness.

Measures of Success

Performance is evaluated through membership sales results, progress toward revenue targets, member service quality, retention and engagement efforts, and the effectiveness of front desk staffing, training, and operations.

Compensation and Benefits

Hourly compensation, sales commissions, and performance bonuses are provided according to the applicable offer and compensation plan. Benefits eligibility follows Healthtrax policies and includes health insurance, paid time off, and complimentary club membership.

Compensation: $20.00 - $40.00 per hour

We believe regular exercise is medicine for a strong immune system and optimal mental health. We envision a society where personal healthcare responsibility is the norm, not the exception. Where people are informed and motivated to practice good lifestyle habits including a quality fitness regime. At Healthtrax, we see ourselves as a vital part of this transformation and have a sense of contribution that validates that the work we do to ensure safe, clean facilities is part of a worthwhile journey. Join our journey. Bring your passion to our team.

About Healthtrax

Since 1979, Healthtrax Fitness & Wellness has been a premier operator of fitness centers serving diverse member needs and providing careers to full and part time dedicated team members. We are committed to being the best in fitness including attention to cleanliness, safety and physical distancing. With 17 locations in 5 states, our talented staff provide engaging programs and safe, clean facilities that blend lifestyle management, health education, fitness and a sense of community. We also have Healthtrax Physical Therapy Clinics in Enfield, Glastonbury-CT and West Springfield, MA for Therapists and Trainers to provide seamless care and collaboration for restored function for those seeking treatment and care in our centers.

Healthtrax Fitness Centers attract avid fitness enthusiasts, mature adults, families, the tentative non- exerciser, and, or special medical populations most of whom are motivated to not just live longer but live better!

I was referred to this position by a current employee

Slide 5 of 7: Healthtrax Fitness & Wellness supportive team and members sharing common goal

Healthtrax University

Employee Growth & Development

Healthtrax knows that we are only as good as our people. We would not be who we are today without those who give their very best in service to others from front desk to group fitness to personal training and offering programs and services in between for members of all ages.

We promote from within and encourage management mentorship to help each individual achieve success, as they define it. May not be a goal to be a General Manager but you can still be the best opening person greeting our guests before the sun is up! You may want to learn new skills and we can help you do that.

Healthtrax University offers workshops in sales and communications skills and fitness and personal training. We subscribe to a service for our group fitness and CPT staff and managers to have online access to learning tools, fitness videos, CPR and other professional certifications and CEC's to stay current in your profession.

If you have a curiosity and an interest in fitness complimented by a desire to learn and work towards being the best you that you can be, then let's chat.

I have been working at Healthtrax for 17 years and I am still excited to come to work each and everyday. The Management, Staff, and Members help to create a fun, and at the same time, productive work environment.

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