Member Team Lead: Retail Frontend & Member Services

Sam's Club; Springfield (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock purchase plan

Paid time off

Job summary

Sam's Club in Springfield, IL is hiring for a full-time role supporting management in supervising associates, training staff, and delivering excellent member service. You will assist with memberships, processing upgrades, and promoting club products and services while ensuring policy compliance and operational excellence.

The position emphasizes teamwork, integrity, and a customer-first mindset, with a strong focus on achieving membership goals and delivering a great member experience.

Qualifications

• Six months retail experience including operating front-end equipment and six months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervise associates in assigned area, assign duties, train on processes and procedures
• Provide member service and assist members with purchases, questions, and guidance
• Handle claims and returns, organize merchandise, and maintain club cleanliness and efficiency

Job description

Sam's Club in Springfield, IL is hiring for a full-time role supporting management in supervising associates, training staff, and delivering excellent member service. You will assist with memberships, processing upgrades, and promoting club products and services while ensuring policy compliance and operational excellence.

The position emphasizes teamwork, integrity, and a customer-first mindset, with a strong focus on achieving membership goals and delivering a great member experience.