Member Support Specialist - Hybrid, Paid Training & Growth

TEKsystems; Pace (FL); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Transportation benefits

Paid time off (PTO)

Job summary

TEKsystems in Pace, FL is seeking a Member Support Representative to be the first point of contact for members, delivering empathetic, professional support and guiding customers through financial options.

The role emphasizes clear communication, problem solving, and a willingness to learn about a range of financial products. This is a hybrid, contract-to-hire position with training and career development opportunities.

Qualifications

• Strong communication and problem-solving abilities are essential.
• Enjoy helping people and delivering exceptional customer experiences.
• Thrive in a fast-paced, team-oriented environment.
• Adapt quickly and stay calm under pressure.
• Curious, motivated, and eager to learn new skills.
• Positive attitude and commitment to growth.

Responsibilities

• Be the friendly, knowledgeable first point of contact for member inquiries.
• Deliver personalized support with empathy, professionalism, and confidence.
• Explain complex financial products and services in clear terms.
• Assist members with accounts, debit/credit cards, loans, savings, and retirement planning.
• Use multiple systems to resolve questions efficiently.
• Identify opportunities to recommend products and services to help members achieve goals.
• Create positive experiences that strengthen relationships and trust.

Skills

Communication skills

Problem solving

Empathy

Customer service

Team orientation

Calm under pressure

Eager to learn

Job description

TEKsystems in Pace, FL is seeking a Member Support Representative to be the first point of contact for members, delivering empathetic, professional support and guiding customers through financial options.

The role emphasizes clear communication, problem solving, and a willingness to learn about a range of financial products. This is a hybrid, contract-to-hire position with training and career development opportunities.