Hybrid Member Services Rep - Remote near Jacksonville

TEKsystems; Jacksonville (FL); Hybrid; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

TEKsystems is seeking a Member Service Representative in Jacksonville, FL. This hybrid, contract-to-hire role requires you to respond to member inquiries within a 24/7 contact center.

You will provide product information, assist with financial transactions, and guide members to solutions that fit their needs. The position allows remote work with restrictions (within 60 miles of Jacksonville) and requires availability on a varied schedule.

Qualifikationen

• Respond to inquiries in a 24/7 high-volume, schedule-driven contact center.
• Demonstrate product knowledge and active listening to resolve member questions.
• Handle basic transactions for savings, checking, loans and credit products.
• Advise on additional products/services to fit member needs.

Aufgaben

• Respond to inquiries in a 24/7 high-volume contact center environment.
• Provide information about Client's products and services with knowledge and engagement.
• Perform transactions for savings, checking, loans, credit cards, IRAs and other accounts.
• Advise on other products/services to meet member needs and enhance experience.

Jobbeschreibung

TEKsystems is seeking a Member Service Representative in Jacksonville, FL. This hybrid, contract-to-hire role requires you to respond to member inquiries within a 24/7 contact center.

You will provide product information, assist with financial transactions, and guide members to solutions that fit their needs. The position allows remote work with restrictions (within 60 miles of Jacksonville) and requires availability on a varied schedule.