Member Services Rep — Financial Help (Hybrid)

TEKsystems; United States; Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is hiring a Member Service Representative in Winchester, VA for a contract-to-hire role. You will be the first point of contact, assisting members with financial questions, processing transactions, and resolving inquiries in a hybrid, 24/7 contact center environment.

The role emphasizes strong customer service, multitasking across multiple systems, and attention to detail while delivering exceptional experiences and solutions to members.

Qualifications

• Strong customer service skills.
• Comfortable working in a structured, fast-paced call center environment.
• Ability to multitask and navigate multiple computer systems.
• Strong attention to detail and data entry accuracy.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist members with questions related to checking accounts, savings accounts, loans, credit cards, IRAs, and other financial products.
• Handle inbound and outbound calls in a high-volume contact center environment.
• Process account transactions accurately and efficiently.
• Use multiple systems and tools to research information and resolve member inquiries.
• Identify opportunities to recommend products and services that meet members' financial goals.
• Build strong relationships through active listening, problem-solving, and excellent communication.

Skills

Customer Service

Call Center

Inbound Calls

Outbound Calls

Data Entry

Problem Solving

Communication Skills

Job description

TEKsystems is hiring a Member Service Representative in Winchester, VA for a contract-to-hire role. You will be the first point of contact, assisting members with financial questions, processing transactions, and resolving inquiries in a hybrid, 24/7 contact center environment.

The role emphasizes strong customer service, multitasking across multiple systems, and attention to detail while delivering exceptional experiences and solutions to members.