Remote Call Center Member Service Rep

MaziCTools; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

TEKsystems is recruiting for a Full-Time Call Center Member Service Representative in the USA. This role operates in a 24/7, schedule-driven contact center to respond to member inquiries and deliver excellent service.

You will process transactions related to savings, checking, loans and cards, and recommend suitable products to meet member needs while maintaining an engaging experience.

Qualifications

• Respond to inquiries from members in a 24/7 high-volume contact center.
• Provide information about products and services with active listening.
• Engage with members to ensure a positive experience across channels.

Responsibilities

• Respond to inquiries and requests from members and individuals in a 24/7 contact center.
• Provide information about products and services and handle transactions for accounts.
• Advise members about additional products that may fit their needs.

Skills

Customer service

Active listening

Communication skills

Job description

TEKsystems is recruiting for a Full-Time Call Center Member Service Representative in the USA. This role operates in a 24/7, schedule-driven contact center to respond to member inquiries and deliver excellent service.

You will process transactions related to savings, checking, loans and cards, and recommend suitable products to meet member needs while maintaining an engaging experience.