Member Support Specialist: Frontline Banking & Service

Great Basin Federal Credit Union; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Great Basin Federal Credit Union in Reno, NV is seeking a Member Support Representative to deliver an outstanding customer experience at every touchpoint. You will handle incoming calls and electronic messages, share accurate information about our products and services, and assist members with account needs.

This full-time role emphasizes friendly, professional communication, attention to detail, and the ability to manage multiple tasks in a busy branch environment.

Qualifications

• High School diploma or GED equivalent
• 12 months experience in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institution or six months of continuous employment with Great Basin Federal Credit Union
• Pass Teller training and MSR training with 85% or better

Responsibilities

• Answer all incoming calls and electronic communications, delivering exceptional member service.
• Provide information and support about credit union products and services to members and employees.
• Foster member loyalty by offering share and loan products.
• Educate and empower members to utilize e-services.

Skills

Customer service

Cash handling

Communication

Time management

Attention to detail

Multi-tasking

Education

High School diploma or GED

Job description

Great Basin Federal Credit Union in Reno, NV is seeking a Member Support Representative to deliver an outstanding customer experience at every touchpoint. You will handle incoming calls and electronic messages, share accurate information about our products and services, and assist members with account needs.

This full-time role emphasizes friendly, professional communication, attention to detail, and the ability to manage multiple tasks in a busy branch environment.