Call Center Representative-eMSR

Great Basin Federal Credit Union; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Great Basin Federal Credit Union in Reno, NV is seeking a Member Support Representative to deliver an outstanding customer experience at every touchpoint. You will handle incoming calls and electronic messages, share accurate information about our products and services, and assist members with account needs.

This full-time role emphasizes friendly, professional communication, attention to detail, and the ability to manage multiple tasks in a busy branch environment.

Qualifications

• High School diploma or GED equivalent
• 12 months experience in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institution or six months of continuous employment with Great Basin Federal Credit Union
• Pass Teller training and MSR training with 85% or better

Responsibilities

• Answer all incoming calls and electronic communications, delivering exceptional member service.
• Provide information and support about credit union products and services to members and employees.
• Foster member loyalty by offering share and loan products.
• Educate and empower members to utilize e-services.

Skills

Customer service

Cash handling

Communication

Time management

Attention to detail

Multi-tasking

Education

High School diploma or GED

Job description

Job Details: Job Location: Great Basin Federal Credit Union - Reno, NV 89511, Position Type: Full Time, Education Level: High School, Salary Range: $18.84 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, The Member Support Representative creates a remarkable experience consistent with our brand personality, core values, service promises, mission and vision with all internal and external relationships. Provides exceptional service at all member touchpoints including answering all incoming calls and electronic communications. Provides information and member support concerning the credit union and its products and services to members and employees. Through creating member loyalty, you must excel in core contributor relationships by offering share and loan products. Educate and empower members to utilize e-services.

Qualifications

Experience and Training

• High School diploma or GED equivalent
• 12 months experience in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institution or six months of continuous employment with Great Basin Federal Credit Union
• Pass Teller training and MSR training with 85% or better

Required Knowledge and Abilities

• Knowledge of: Credit union products, services and policies
• Ability to: Perform minor math calculations
• Ability to: Organize time effectively
• Ability to: Communicate effectively and professionally with members and the public through phone and e-channels
• Ability to: Work independently and efficiently
• Ability to: Pay attention to details, be proficient and accurate
• Ability to: Be flexible and handle more than one task at a time

Physical Requirements (approximate percentage of day spent)

• Standing- 10%
• Sitting- 60%
• Bending-3%
• Squatting- 2%
• Walking- 10%
• Lifting- 7% 5-15 lbs
• Twisting-3%
• Driving- 5%*

* May be required to drive to another branch

Extent of Public Contact

This position works extensively with our members, both internal and external, primarily through the telephone.

Working Conditions

Duties performed are in an office environment. Requires occasional traveling to branches to fill in as a Teller as needed or to attend outside classes.