Patient Experience Coordinator (Senior Health)

Iora Health, Inc.; Hyannis (MA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Paid sabbatical after every five years

Free One Medical memberships for you &

Employee Assistance Program

Job summary

One Medical is seeking an Administrative Assistant (Member Support Specialist) in Hyannis, MA. The role focuses on delivering an exceptional in-office patient experience for our senior member population (65+), acting as the first contact for feedback, and ensuring the lobby reflects the One Medical brand.

You will support front-dof-house tasks, coordinate with the Practice Coordinator and Operations Manager, and use Slack, G-suite, and Zoom daily.

Qualifications

• At least 1 year of experience in high touch customer or patient facing roles.
• Strong written and verbal communication skills.
• Experience in collaborative, diverse and feedback-driven multi-disciplinary teams.
• Proven ability to adapt to change and act proactively under pressure.
• Proficiency with computer tech and multiple software systems.

Responsibilities

• Use C-I-CARE framework to deliver a fluid in-office experience.
• Perform front-of-house tasks: check-in/check-out, insurance verification, paperwork prep.
• Support team by participating in huddles and problem-solving with in-office providers.
• Master Slack, G-suite, and Zoom to communicate with team and patients.
• Handle opening/closing duties and maintain office appearance and supplies.

Skills

Customer service

Communication

Team collaboration

Adaptability

Tech proficiency

Tools

Slack

G-suite

Zoom

Job description

One Medical is seeking an Administrative Assistant (Member Support Specialist) in Hyannis, MA. The role focuses on delivering an exceptional in-office patient experience for our senior member population (65+), acting as the first contact for feedback, and ensuring the lobby reflects the One Medical brand.

You will support front-dof-house tasks, coordinate with the Practice Coordinator and Operations Manager, and use Slack, G-suite, and Zoom daily.