Bilingual Member Support Center Agent - Spanish

ICCU; Chubbuck (ID); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Generous Paid Time Off

Matching 401K AND Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Job summary

A financial organization in Chubbuck, ID, is seeking a Member Contact Center Agent fluent in Spanish. This role focuses on delivering outstanding service to Credit Union members via phone, text, and email. Candidates must have a high school diploma or GED, strong communication skills, and the ability to maintain confidentiality. Benefits include a starting pay of $19/hr, generous paid time off, 401K matching, and other employee wellness programs.

Qualifications

• Ability to maintain confidentiality of Credit Union records.
• Prior experience in a customer service role is preferred.
• Knowledge of the financial industry is a plus.

Responsibilities

• Deliver world-class service to our members.
• Provide general information about Credit Union services.
• Research and correct member account problems.
• Complete accurate case notes of member interactions.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Education

High School Diploma or GED

Job description

A financial organization in Chubbuck, ID, is seeking a Member Contact Center Agent fluent in Spanish. This role focuses on delivering outstanding service to Credit Union members via phone, text, and email. Candidates must have a high school diploma or GED, strong communication skills, and the ability to maintain confidentiality. Benefits include a starting pay of $19/hr, generous paid time off, 401K matching, and other employee wellness programs.