Member Experience Specialist — Service & Solutions

Gesa Credit Union; Spokane (WA); On-site; USD 27,552 - 41,135; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Tuition assistance

Student loan repayment

Paid time off

Job summary

Gesa Credit Union is seeking a dedicated Member Contact Center Specialist in Richland/Spokane region to deliver outstanding service across phone, email, chat, and correspondence. You will troubleshoot, educate members on digital options, and cross-sell credit union products while meeting performance metrics.

Ideal candidates have 2+ years in a contact center and in a financial institution, with a strong focus on courtesy, urgency, and member satisfaction. Competitive pay and benefits offered.

Qualifications

• Minimum of a high school diploma; some college preferred or degree desirable.
• Minimum of two years in a contact center environment with increasing responsibility.
• Two years in a credit union or financial institution.

Responsibilities

• Provide exceptional member service via phone, email, chat, and written correspondence.
• Assist members with disputes around debit/credit cards, fraud, and other specialized functions.
• Resolve member concerns promptly and follow up as appropriate; handle complex issues.

Skills

Customer service

Multitasking

Communication

Problem solving

Sales referrals

Education

High school diploma

Tools

MS Office

CRM systems

Job description

Gesa Credit Union is seeking a dedicated Member Contact Center Specialist in Richland/Spokane region to deliver outstanding service across phone, email, chat, and correspondence. You will troubleshoot, educate members on digital options, and cross-sell credit union products while meeting performance metrics.

Ideal candidates have 2+ years in a contact center and in a financial institution, with a strong focus on courtesy, urgency, and member satisfaction. Competitive pay and benefits offered.