Operations Support Specialist: Member Services

ICCU; Chubbuck (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Generous Paid Time Off

11 Paid Holidays

Employee Assistance Program

Employee Wellness Program

Paid Group Life and Disability保险

Awesome Culture

Business Discounts

Job summary

ICCU in Idaho seeks an Operations associate to perform varied duties ensuring member satisfaction through courteous, accurate service. You will handle mail processing, document imaging, and data entry for loans and accounts, while maintaining confidentiality and accuracy.

The role supports branch and MSC operations, requiring organizational skills, reliability, and the ability to work with minimal supervision. Competitive benefits accompany this position.

Qualifications

• High School diploma or GED required.
• 0-3 years of experience preferred.
• Ability to work with little supervision.
• Must maintain confidentiality of Credit Union and member records.

Responsibilities

• Pick up, sort, and process mail from USPS.
• Image and review documents for readability and storage.
• Assist with mail and Green Bags for the MSC and branch locations.
• Securing liens on titles for consumer loans.
• Review and process faxes, emails and phone calls.
• Maintain homeowner’s insurance records.
• Key mortgage payments.
• Process reconveyances-Assist with account research including photocopy requests, statement reviews etc.
• Deposit account maintenance and various transaction processing.
• Processing Deposit reports to ensure proper account maintenance.
• Ensure member satisfaction through courteous, accurate, and efficient service.
• Maintain and support positive vendor relationships.
• Complete various card and ATM maintenance
• Interpreting and keying system exceptions related to card accounts
• Additional duties as assigned

Education

High School Diploma

Job description

ICCU in Idaho seeks an Operations associate to perform varied duties ensuring member satisfaction through courteous, accurate service. You will handle mail processing, document imaging, and data entry for loans and accounts, while maintaining confidentiality and accuracy.

The role supports branch and MSC operations, requiring organizational skills, reliability, and the ability to work with minimal supervision. Competitive benefits accompany this position.