Member Support & Operations Specialist

Leeds Professional Resources; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Leeds Professional Resources is seeking a Member Support Specialist to provide administrative, operational, and analytical support to the Member Support team. This role requires exceptional organization, confidentiality, and the ability to manage multiple priorities in a fast-paced environment.

You will assist with email review, meeting summaries, member communications, and various reports and analyses. The position emphasizes responsive, empathetic service to members and building strong

Qualifications

• Associate or bachelor’s degree preferred in Business Administration or related field.
• Minimum of 2-5 years of administrative or business coordination experience.
• Help Desk experience highly preferred.
• Demonstrates independent analytical and strategic thinking, applying role-specific knowledge and experience to develop sound recommendations that support business objectives.
• Effectively manages multiple complex priorities while maintaining strong organization, accountability, and attention to detail.
• Utilizes intermediate-level Microsoft Office and business systems skills to efficiently complete tasks and communicate effectively.
• Contributes confidently to discussions by clearly articulating ideas, collaborating across departments, and engaging diverse stakeholders to drive solutions

Responsibilities

• Assist with daily review and organization of emails, correspondence, and requests.
• Prepare follow-up correspondence and meeting summaries.
• Assist with preparation and proofreading of Newsbriefs and member communications.
• Assist with PLV reports, reconciliation support, coupon analysis, and pricing analysis.
• Create presentations, spreadsheets, charts, and meeting materials.
• Track project timelines and follow-up items to ensure completion.

Skills

Customer service

Organization

Communication

Analytical thinking

Attention to detail

Cross-department collaboration

Education

Associate or Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Job description

Leeds Professional Resources is seeking a Member Support Specialist to provide administrative, operational, and analytical support to the Member Support team. This role requires exceptional organization, confidentiality, and the ability to manage multiple priorities in a fast-paced environment.

You will assist with email review, meeting summaries, member communications, and various reports and analyses. The position emphasizes responsive, empathetic service to members and building strong