Member Support & Operations Analyst

L2R Consulting; Miami (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

L2R Consulting is seeking a proactive Member Support Analyst in Miami to provide administrative and analytical support to the Member Support team. You will coordinate projects, communications, and reporting while delivering exceptional customer service to CLIENT members.

Responsibilities include managing emails, preparing meeting materials, and supporting IT/franchise portals. Candidates should have 2–5 years of coordination experience and an associate or bachelor’s degree in a related field.

Qualifications

• Associate or bachelor’s degree preferred in Business Administration or related field.
• Minimum of 2–5 years of administrative or business coordination experience.
• Experience within the QSR, restaurant, or hospitality industry preferred.

Responsibilities

• Assist with daily review and organization of emails, correspondence, and requests.
• Prepare follow-up correspondence and meeting summaries.
• Assist with preparation and proofreading of Newsbriefs and member communications.
• Assist with PLV reports, reconciliation support, coupon analysis, and pricing analysis.
• Create presentations, spreadsheets, charts, and meeting materials.
• Track project timelines and follow-up items to ensure completion.
• Provide help desk support via Zendesk and resolve member issues within four business hours.
• Maintain and set up master accounts in CLIENT systems for franchisees and clients.

Skills

Customer service

Organizational skills

Multitasking

Problem solving

Zendesk

Education

Associate degree

Bachelor’s degree

Tools

Microsoft Office

CRM systems

CLIENT Pricing Management Portal

Job description

L2R Consulting is seeking a proactive Member Support Analyst in Miami to provide administrative and analytical support to the Member Support team. You will coordinate projects, communications, and reporting while delivering exceptional customer service to CLIENT members.

Responsibilities include managing emails, preparing meeting materials, and supporting IT/franchise portals. Candidates should have 2–5 years of coordination experience and an associate or bachelor’s degree in a related field.