Remote Member Support Advocate

Lever, Inc.; Philadelphia (Philadelphia County); On-site; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to act as the first contact for members and clients. The role handles calls, texts, emails, and case work, ensuring a positive experience with meticulous documentation.

The ideal candidate communicates well, stays organized, and can manage multiple priorities in a fast-paced environment. This is a remote position, open to qualified applicants nationwide, with competitive starting pay and full-time hours.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service, call center, support, or case management preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other channels.
• Create, update, and manage customer cases in company systems.
• Document interactions accurately and completely.
• Resolve routine issues at first contact when possible.
• Escalate complex issues to the appropriate team.
• Follow established processes and comply with requirements.
• Maintain accurate records and data integrity.
• Monitor open cases and follow up to ensure timely resolution.
• Meet quality and productivity service levels.
• Collaborate with internal teams to resolve concerns.

Skills

Verbal communication

Written communication

Active listening

Attention to detail

Multitasking

Time management

Teamwork

CRM proficiency

Data entry

Empathy

Education

High school diploma or equivalent

Tools

CRM software

Job description

Five Star Solutions is seeking a Member Support Specialist to act as the first contact for members and clients. The role handles calls, texts, emails, and case work, ensuring a positive experience with meticulous documentation.

The ideal candidate communicates well, stays organized, and can manage multiple priorities in a fast-paced environment. This is a remote position, open to qualified applicants nationwide, with competitive starting pay and full-time hours.