Member Support & Loan Services Rep I/II

Apple Federal Credit Union; Fairfax (VA); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with employer match

Paid time off and holidays

Tuition reimbursement and training

Job summary

Apple Federal Credit Union is seeking a Contact Center Support Services Representative I/II for our Fairfax, VA headquarters. You will help members with account inquiries, process transactions, and provide information on credit union products and services across multiple channels.

The role requires strong communication, problem solving, and multitasking skills, along with CRM systems familiarity and knowledge of financial products. This is a full-time, on-site position in Fairfax, VA.

Qualifications

• Minimum one year of financial institution or contact center experience preferred.
• High school diploma or equivalent (GED).
• Clear verbal/written communication and active listening.
• Ability to navigate multiple tools/CRM systems and multi-screen navigation.
• Knowledge of banking operations, loan applications, and account management.
• Compliance with internal policies and external regulations.

Responsibilities

• Receives and handles member inquiries through multiple channels with courtesy and accuracy.
• Maintains member records per policies and regulatory requirements.
• Performs loan support tasks including payment processing and payoff statements.
• Identifies member needs and recommends appropriate products and services.
• Assists with administrative and member-support tasks as needed.

Skills

Empathy

Communication

Problem solving

Multi-tasking

Sales

Adaptability

CRM systems

Financial products knowledge

Attention to detail

Education

High school diploma

Tools

CRM systems

Job description

Apple Federal Credit Union is seeking a Contact Center Support Services Representative I/II for our Fairfax, VA headquarters. You will help members with account inquiries, process transactions, and provide information on credit union products and services across multiple channels.

The role requires strong communication, problem solving, and multitasking skills, along with CRM systems familiarity and knowledge of financial products. This is a full-time, on-site position in Fairfax, VA.