Member Service & Loan Support Rep I/II

Apple-Federal-Credit-Union; Fair Oaks (VA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid time off

Federal holidays

Tuition reimbursement

Training opportunities

Job summary

Apple Federal Credit Union in Fairfax, VA is seeking a Contact Center Support Services Representative I/II. You will handle member inquiries via multiple channels and provide accurate information about products and policies, while protecting member data and safeguarding against fraud.

Ideal candidates bring at least one year in banking or call center experience, a high school diploma, strong communication and problem-solving skills, and the ability to multitask across CRM systems in a fast-paced

Qualifications

• Minimum one year of financial institution experience and/or contact center experience preferred.
• High school diploma or equivalent (GED).
• Empathy and professionalism in Member interactions.
• Clear verbal/written communication and active listening.
• Analytical thinking to assess member needs and resolve issues.

Responsibilities

• Receives and handles member inquiries through multiple channels in a courteous, professional manner; provides accurate information on products, policies, and procedures.
• Maintains and updates member records per policies and regulatory requirements; documents thoroughly.
• Performs loan support duties: payment dates, balances, payoff statements, and balance transfers.
• Identifies member needs and recommends suitable credit union products and services.
• Assists with administrative tasks as needed by management.

Skills

Member service

Communication

Problem solving

Multi-tasking

Adaptability

CRM systems

Compliance awareness

Banking operations

Loan knowledge

Account management

Financial products knowledge

Education

High school diploma or GED

Tools

CRM systems

Job description

Apple Federal Credit Union in Fairfax, VA is seeking a Contact Center Support Services Representative I/II. You will handle member inquiries via multiple channels and provide accurate information about products and policies, while protecting member data and safeguarding against fraud.

Ideal candidates bring at least one year in banking or call center experience, a high school diploma, strong communication and problem-solving skills, and the ability to multitask across CRM systems in a fast-paced