Hybrid Inbound Lending Advisor I/II

Apple Federal Credit Union; Falls Church (VA); Hybrid; USD 49,000 - 62,000; Full time

Job summary

Apple Federal Credit Union in Fairfax, VA is seeking a Contact Center Engagement Advisor I/II (Inbound). You will serve as a sales and service ambassador to members and non-members via calls and emails regarding consumer loan applications, acting as a trusted advisor to offer Apple products and services that meet financial needs.

You will process loan applications, complete paperwork, assist with loan servicing, and strive to exceed sales targets while delivering prompt, courteous omni-channel

Qualifications

• Minimum two years financial institution and/or call center experience preferred.
• Previous lending, or member/customer service experience preferred.
• Previous sales experience strongly preferred.

Responsibilities

• Receive calls from members applying for loans and answer loan questions.
• Qualify members for appropriate loans and process loan paperwork.
• Set up new loans and service existing loans via omni-channel environment.
• Meet daily, weekly and sales goals.

Skills

Call center experience

Sales experience

Lending knowledge

Customer service

English-Spanish bilingual

Education

High School diploma/GED

Associates degree preferred

Job description

Apple Federal Credit Union in Fairfax, VA is seeking a Contact Center Engagement Advisor I/II (Inbound). You will serve as a sales and service ambassador to members and non-members via calls and emails regarding consumer loan applications, acting as a trusted advisor to offer Apple products and services that meet financial needs.

You will process loan applications, complete paperwork, assist with loan servicing, and strive to exceed sales targets while delivering prompt, courteous omni-channel