Member Support & Financial Services Specialist

CEFCU Financial Services, Inc.; Peoria (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Job summary

CEFCU Financial Services, Inc. in Peoria, IL seeks a friendly Member Assistant to support daily member interactions across centers. You will process transactions, respond to inquiries, and help members with products while maintaining professional image and privacy standards.

Flexibility in scheduling and strong customer service are essential. A high school diploma, basic cash handling, and NMLS eligibility are required; formal training is provided.

Qualifications

• 0-2 years’ experience.
• High school diploma or equivalent.
• Eligible to register with NMLS (SAFE Act).
• Completion of the Member Assistant Training module.
• Balance cashier’s checks and money orders; receptionist duties.

Responsibilities

• Process transactions and resolve account issues.
• Answer member questions and provide a professional experience.
• Demonstrate needs-based sales and cross-sell CEFCU products.
• Maintain scheduling flexibility and support multiple centers.

Skills

Customer service

Cash handling

Phone etiquette

Punctuality

Education

High school diploma or equivalent

NMLS eligibility

Member Assistant Training completed

Tools

Lobby tracking system

Check scanning systems

Transaction verification systems

Job description

CEFCU Financial Services, Inc. in Peoria, IL seeks a friendly Member Assistant to support daily member interactions across centers. You will process transactions, respond to inquiries, and help members with products while maintaining professional image and privacy standards.

Flexibility in scheduling and strong customer service are essential. A high school diploma, basic cash handling, and NMLS eligibility are required; formal training is provided.