Member Assistant Support - Peoria

CEFCU Financial Services, Inc.; Peoria (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Job summary

CEFCU Financial Services, Inc. in Peoria, IL seeks a friendly Member Assistant to support daily member interactions across centers. You will process transactions, respond to inquiries, and help members with products while maintaining professional image and privacy standards.

Flexibility in scheduling and strong customer service are essential. A high school diploma, basic cash handling, and NMLS eligibility are required; formal training is provided.

Qualifications

• 0-2 years’ experience.
• High school diploma or equivalent.
• Eligible to register with NMLS (SAFE Act).
• Completion of the Member Assistant Training module.
• Balance cashier’s checks and money orders; receptionist duties.

Responsibilities

• Process transactions and resolve account issues.
• Answer member questions and provide a professional experience.
• Demonstrate needs-based sales and cross-sell CEFCU products.
• Maintain scheduling flexibility and support multiple centers.

Skills

Customer service

Cash handling

Phone etiquette

Punctuality

Education

High school diploma or equivalent

NMLS eligibility

Member Assistant Training completed

Tools

Lobby tracking system

Check scanning systems

Transaction verification systems

Job description

## Member Assistant Support - PeoriaApply: Peoria IL: Full time: Posted Today: R4097Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU!*CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!*Rotates to different Member Centers and departments to meet intermittent staffing needs. Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Center and Corporate Balanced Scorecards. Determines financial needs through a strategic questioning approach, educating and cross-selling CEFCU/CEFCU Investment Services (CIS)/CEFCU Financial Services (CFS) products and services to members as well as utilizing Creating Member Loyalty (CML) skills. Responsibilities include processing transactions, resolving account issues, and answering member questions, while using third-party systems for check scanning and transaction verification. The position requires compliance with government regulations and CEFCU policies, maintaining cash drawer limits, and achieving performance goals. Additionally, the role emphasizes member satisfaction, promoting a professional image, teamwork, flexibility in scheduling, and contributing to office duties. Provides the highest quality member experience, for both internal and external members. Hours: Monday - Thursday: 7:45 a.m. - 5:15 p.m. Friday: 7:45 a.m. - 6:15 p.m. Saturday: 8:45 a.m. - 1:15p.m. Flexibility in scheduling is required. Saturdays required with a day off during the weekRequired:• 0-2 years’ experience.• High school diploma or equivalent.• Must be eligible to register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).• Successful completion of the formal Member Assistant Training module.• Ability to balance cashier’s checks and money orders, and other receptionist duties (telephone etiquette, lobby tracking system, brochure and rate updates, etc.• Punctual and regular attendance.• Flexible working hours needed to meet various department needs• Ability to work with minimal supervision.• Must possess a current, valid driver’s license, an acceptable driving record, and personal vehicle insurance.Preferred:• Applicable college courses and/or commensurate experience.**Summary Pay Range**The anticipated starting pay range for this position is $18.56 - $21.81.### ### This position also includes an hourly shift premium of $0.60.*The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications.**Please note that salary is only one component of total compensation at CEFCU.*# **Benefits****Financial**Merit-based raises**Health and Welfare**Generous paid time off (Holiday, Personal or Sick Time, Vacation)Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)Health Savings AccountVoluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)Life InsuranceAccidental Death & Dismemberment InsuranceDisability BenefitsDefined Benefit Plan – PensionDefined Contribution Plan – 401K**Additional Benefits**Employee Assistance ProgramTuition reimbursementCareer growth through internal job postingsManagement Development Program: formal mentoring and trainingOpportunities to help improve and build the CEFCU of tomorrow through process teamsOpportunities to personally contribute to corporate financial literacy and community initiativesCasual days to support local charitiesEmployee discounts on entertainment, cell phone plans, theme park tickets, and moreOn-site fitness center, fitness classes, and wellness programIt is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.