Member Assistant Support - Peoria

CEFCU Financial Services, Inc.; United States; On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health benefits

Paid time off

401K retirement plan

On-site fitness center

Job summary

CEFCU Financial Services, Inc. is seeking an enthusiastic member service associate to handle transactions, resolve account questions, and provide a high‑quality member experience. You will rotate to different centers and departments to meet staffing needs, maintaining professionalism and a needs‑based sales focus.

The role emphasizes teamwork, scheduling flexibility, and compliance with SAFE Act requirements, with an on‑site, customer‑facing environment across CEFCU locations.

Qualifications

• 0-2 years’ experience in member services or banking
• High school diploma or equivalent
• Ability to register with NMLS for SAFE Act
• Successful completion of the Member Assistant Training module
• Ability to balance cashier’s checks and money orders

Responsibilities

• Process transactions, resolve account issues, and answer member questions.
• Use third‑party systems for check scanning and transaction verification.
• Comply with government regulations and CEFCU policies.
• Maintain cash drawer limits.
• Achieve performance goals.
• Emphasize member satisfaction and promote a professional image.
• Promote teamwork and flexibility in scheduling.
• Contribute to office duties and provide the highest quality member experience for both internal and external members.

Job description

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. Are you ready to play your part?

We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Rotates to different Member Centers and departments to meet intermittent staffing needs. Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Center and Corporate Balanced Scorecards.

Responsibilities

• Process transactions, resolve account issues, and answer member questions.
• Use third‑party systems for check scanning and transaction verification.
• Comply with government regulations and CEFCU policies.
• Maintain cash drawer limits.
• Achieve performance goals.
• Emphasize member satisfaction and promote a professional image.
• Promote teamwork and flexibility in scheduling.
• Contribute to office duties and provide the highest quality member experience for both internal and external members.

Hours

Monday - Thursday: 7:45 a.m. - 5:15 p.m.
Friday: 7:45 a.m. - 6:15 p.m.
Saturday: 8:45 a.m. - 1:15 p.m.
Flexibility in scheduling is required; Saturdays are required with a day off during the week.

Qualifications (Required)

• 0-2 years’ experience.
• High school diploma or equivalent.
• Eligibility to register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).
• Successful completion of the formal Member Assistant Training module.
• Ability to balance cashier’s checks and money orders, and perform other receptionist duties (telephone etiquette, lobby tracking system, brochure and rate updates, etc.).
• Punctual and regular attendance.
• Flexible working hours needed to meet various department needs.
• Ability to work with minimal supervision.
• Current, valid driver’s license, acceptable driving record, and personal vehicle insurance.

Preferred Qualifications

• Applicable college courses and/or commensurate experience.

Pay Range

The anticipated starting pay range for this position is $18.56 - $21.81. This position also includes an hourly shift premium of $0.60. The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications. Please note that salary is only one component of total compensation at CEFCU.

Benefits

• Financial Merit‑based raises
• Health and Welfare
• Generous paid time off (Holiday, Personal or Sick Time, Vacation)
• Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
• Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
• Health Savings Account
• Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Disability Benefits
• Defined Benefit Plan – Pension
• Defined Contribution Plan – 401K
• Additional Benefits: Employee Assistance Program, Tuition reimbursement, Career growth through internal job postings, Management Development Program, Opportunities to help improve and build the CEFCU of tomorrow through process teams, Opportunities to personally contribute to corporate financial literacy and community initiatives, Casual days to support local charities, Employee discounts on entertainment, cell phone plans, theme park tickets, and more, On‑site fitness center, fitness classes, and wellness program.

EEO Statement

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.