Member Support Call Center Specialist

Allsouth; Columbia (SC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Medical and Dependent Care Flexible 4S

Paid Time Off

Paid Holidays

Defined Benefit Pension Plan

401(k)

Disability insurance

Wellness Program

Employee Assistance Program

Employee Volunteer Program

Employee Discounts

Work-life balance

Job summary

AllSouth Federal Credit Union is seeking a Member Answer Center (MAC) Representative to join our call center team in Columbia, SC. MAC Representatives serve as the voice of the credit union, assisting members by phone and email with account questions and product information.

The role requires strong service skills, ability to manage multiple applications, and experience in a call center environment. Onsite schedule is Monday–Friday, 8:00 a.m.–5:00 p.m., with a competitive benefits package.

Qualifications

• Exceptional member service through active listening to resolve member issues on the first call.
• Ability to handle heavy incoming call volume with accuracy and attention to detail.
• Strong problem solving and multi-tasking skills.
• Proficiency with multiple computer applications while speaking with members over the phone.
• Previous call center or customer service experience preferred.

Responsibilities

• Handle member inquiries by phone and email, solving account-related problems and answering questions about products and services.
• Assist members with digital banking and AllSouth technologies, debit cards, credit card applications, wire transfers, and more.

Skills

Active listening

High call volume

Problem solving

Multitasking

Computer proficiency

Job description

AllSouth Federal Credit Union is seeking a Member Answer Center (MAC) Representative to join our call center team in Columbia, SC. MAC Representatives serve as the voice of the credit union, assisting members by phone and email with account questions and product information.

The role requires strong service skills, ability to manage multiple applications, and experience in a call center environment. Onsite schedule is Monday–Friday, 8:00 a.m.–5:00 p.m., with a competitive benefits package.