Member Answer Center Representative

Allsouth; Columbia (SC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Medical and Dependent Care Flexible 4S

Paid Time Off

Paid Holidays

Defined Benefit Pension Plan

401(k)

Disability insurance

Wellness Program

Employee Assistance Program

Employee Volunteer Program

Employee Discounts

Work-life balance

Job summary

AllSouth Federal Credit Union is seeking a Member Answer Center (MAC) Representative to join our call center team in Columbia, SC. MAC Representatives serve as the voice of the credit union, assisting members by phone and email with account questions and product information.

The role requires strong service skills, ability to manage multiple applications, and experience in a call center environment. Onsite schedule is Monday–Friday, 8:00 a.m.–5:00 p.m., with a competitive benefits package.

Qualifications

• Exceptional member service through active listening to resolve member issues on the first call.
• Ability to handle heavy incoming call volume with accuracy and attention to detail.
• Strong problem solving and multi-tasking skills.
• Proficiency with multiple computer applications while speaking with members over the phone.
• Previous call center or customer service experience preferred.

Responsibilities

• Handle member inquiries by phone and email, solving account-related problems and answering questions about products and services.
• Assist members with digital banking and AllSouth technologies, debit cards, credit card applications, wire transfers, and more.

Skills

Active listening

High call volume

Problem solving

Multitasking

Computer proficiency

Job description

AllSouth Federal Credit Union is a not-for-profit financial cooperative owned by our members. For more than 60 years, we’ve been committed to making a positive impact and enhancing the quality of life in the communities we serve. When you join AllSouth, you become part of a team dedicated to helping our members, neighbors, and communities thrive.

We believe in building relationships and providing our members with a better banking experience, which begins with our employees.

Position: Member Answer Center Representative

Location: Columbia, SC

Job Id: 1112

# of Openings: 0

Member Answer Center Representative

AllSouth is looking for a Member Answer Center (MAC) Representative to join our call center team.

MAC Representatives are the voice of the credit union. They serve our members by phone and email, solving account related problems and answering questions about our products and services. They also assist our members with digital banking and other AllSouth technologies, debit cards, credit card applications, wire transfers, and more.

What makes a successful MAC Representative? Someone who:

• Provides exceptional member service through active listening to resolve member issues on the first call;
• Can handle heavy incoming call volume with accuracy and attention to detail;
• Can problem solve and multi-task;
• Is computer proficient to efficiently manage multiple applications while speaking with members over the phone; and
• Preferably has previous call center and customer service experience.

This position has the following work schedule:

Monday - Friday: 8:00 a.m. - 5:00 p.m. Onsite work in a team atmosphere!

What does AllSouth offer?

Our team of employees help us provide a great banking experience for our members. In return, AllSouth has a lot to offer employees.

Starting compensation for this position is $18.90 per hour. AllSouth provides the following benefits:

• Medical, dental and vision insurance.
• Medical and Dependent Care Flexible Spending Accounts.
• Paid Time Off - Up to 15 days your first year.
• Paid Holidays – Up to 11 per year.
• Company funded Defined Benefit Pension Plan for retirement.
• 401(k) – in addition to the pension plan, you can save more for your retirement with our 401(k).
• Company paid short-term and long-term disability insurance.
• Wellness Program – our wellness program encourages positive employee health as well as the opportunity to earn additional Paid Time Off.
• Employee Assistance Program – Provides employee services in Counseling and Life Management support.
• Employee Volunteer Program – a chance to give back to the communities we serve.
• Employee Discounts – save money on things like TurboTax and Six Flags Theme Parks.
• Work place culture that promotes a healthy work/life balance.

At AllSouth we want to help you succeed! Here are some tips to help you highlight your skills and abilities to make the recruiting process a success.

Ensure your resume is top notch:

• Update your resume to include your most recent role(s).
• Avoid abbreviations.
• Proofread and review the layout. Make sure it is easy to read, accurate, and free of typos.
• Ensure your contact information is up to date.
• Use a professional email address that doesn’t give away personal information like your birthdate, nickname, etc.
• Save your resume with your name in the title.
• Upload the most up-to-date and accurate resume when applying.