Customer Advocate I

HCSC Group; Helena, Northern (MT, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Helena, MT is seeking a Customer Advocate I to join our call center. You will handle member and physician inquiries via phone and written channels, spending most of the day on calls and documenting interactions.

Training will occur onsite for ~7 weeks, after which you may work from home with periodic in-office sessions. The role requires a high school diploma or GED, basic data entry, and strong communication skills.

Qualifications

• High school diploma or GED required.
• 6 months customer service or office experience.
• Data entry/typing experience; strong communication.
• Ability to spend majority of time on the phone and sit for long periods.

Responsibilities

• Handle member and physician inquiries by phone and written channels.
• Research and resolve requests promptly and accurately.

Skills

Interpersonal communication

Verbal communication

Written communication

Analytical skills

Organizational skills

Independent decision making

Data entry

Education

High school diploma or GED

Job description

## Customer Advocate IApply: RemoteCSHub: MT - Helena: Full time: Posted Today: R0055328At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.# # **Job Summary**### Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.### **JOB REQUIREMENTS:*** High school diploma OR GED.* 6 months customer service experience OR 6 months experience in an office environment.* Data entry and/or typing experience.* Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills.* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.**PREFERRED JOB REQUIREMENTS:*** 9 months customer service experience.* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.* Knowledge of medical terminology and anatomy.* Proven ability to learn quickly and adapt to change.* Referral preference given to applicants able to take and meet testing criteria.**This role will start onsite in our Helena, MT office. After 7 weeks or training, the role will be work from home with periodic in office training or meetings according to business needs. The work schedule will fall within Monday-Friday, 8:30 am-5:00 pm MST.**Sponsorship is not available.#LI-RV1INKT### **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!**### **Pay Transparency Statement:**At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.## HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.# # **Base Pay Range**$17.75 - $28.39Exact compensation may vary based on skills, experience, and location.