IoT Customer Success & Onboarding Specialist

Socket.dev

Worthington (OH)

On-site

USD 48,000 - 70,000

Full time

4 days ago

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Job summary

Socket.dev is seeking a Customer Solutions Specialist to serve as the front-line contact for B2B customers using our connected IoT platform. You will handle routine service needs, assist with onboarding, and coordinate with Product, Engineering, and Sales to move issues toward resolution.

In a growth phase, you’ll blend front-line support with case management, knowledge content creation, and onboarding support, helping customers understand what happens next while enabling the Senior Customer

Qualifications

2–5 years in B2B customer service or related role.
Clear written and verbal communication.
Owns multiple requests and escalations.
Comfort learning a connected solution across hardware, cloud, web, and mobile.
Experience with a CRM / ticketing system.

Responsibilities

Act as front-line contact for day-to-day customer questions and service requests.
Troubleshoot issues across connected hardware, cloud services, web portal, and mobile app.
Manage account access, password resets, and user provisioning.
Coordinate with Product, Engineering, IT, and Sales to drive resolution.
Maintain ownership of customer communication through resolution.
Own routine cases end-to-end, including intake, triage, and closure.