Member Success & Solutions Advisor - Incentive Pay

Auto Glass Specialists; Saginaw (MI); On-site; USD 65,904,000 - 77,366,000; Full time

Job summary

Financial Plus Credit Union (FPCU) is seeking a Member Service Representative to deliver exceptional member service, open and service accounts, and cross-sell products to meet members' financial needs. Responsibilities include face-to-face and outbound calls to address needs and provide solutions with a high level of integrity.

The role requires teamwork, adherence to regulations, and strong interpersonal skills.

Qualifications

• Must be bondable.
• Internal annual compliance testing required.
• High School Diploma, GED equivalency or higher.

Responsibilities

• Cross-sell products to meet members' financial needs.
• Acquire new memberships through outbound calls and referrals.
• Open and service accounts with accuracy.
• Assist members and resolve inquiries promptly.
• Ensure compliance with bank regulations and policies.
• Support loan interviewing and related processes.

Skills

Cross-selling

Outbound calling

Interpersonal skills

Attention to detail

Education

High School Diploma, GED equivalency or higher

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Financial Plus Credit Union (FPCU) is seeking a Member Service Representative to deliver exceptional member service, open and service accounts, and cross-sell products to meet members' financial needs. Responsibilities include face-to-face and outbound calls to address needs and provide solutions with a high level of integrity.

The role requires teamwork, adherence to regulations, and strong interpersonal skills.