Member Solutions & Financial Wellness Advisor

True Community Credit Union; Jackson (MI); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

401(k) with employer match

Paid time off

Tuition reimbursement

Gym membership reimbursement

Job summary

TRUE Community Credit Union is seeking a passionate Member Solutions Specialist to help members navigate financial challenges with empathy and professionalism. This full-time hybrid role offers a location-based pay range and a culture focused on people-first values.

You will welcome members, listen to their needs, and provide tailored solutions while maintaining accurate records and compliance. Travel is minimal; a positive, service-first attitude is essential for success.

Qualifications

• High school diploma or GED required.
• 1–2 years of related experience in customer service, sales, call center, or financial services.

Responsibilities

• Welcome members with warmth and a service-first mindset
• Listen actively to understand members' needs and provide tailored solutions
• Assist members with delinquent accounts by creating repayment plans and offering guidance
• Maintain accurate records and ensure compliance with regulations
• Collaborate with internal teams to resolve member concerns
• Manage repossession or foreclosure processes, when necessary, with professionalism and care
• Uphold TRUE's values in every interaction because people always come first

Skills

Communication

Relationship-building

Negotiation

Decision-making

Education

High school diploma or GED

Job description

TRUE Community Credit Union is seeking a passionate Member Solutions Specialist to help members navigate financial challenges with empathy and professionalism. This full-time hybrid role offers a location-based pay range and a culture focused on people-first values.

You will welcome members, listen to their needs, and provide tailored solutions while maintaining accurate records and compliance. Travel is minimal; a positive, service-first attitude is essential for success.