Member Solutions Specialist

Financial-Plus-Credit-Union; Flint (MI); On-site; USD 32,000 - 37,000; Full time

Job summary

Financial Plus Credit Union in Flint, MI seeks a Member Service Representative to deliver exceptional member service and cross-sell financial solutions. You will open and service various accounts, handle face-to-face and outbound calls, and support loan interviews while meeting sales and service goals.

The role requires a professional demeanor, strong communication, accuracy, and a willingness to learn our products.

Qualifications

• Demonstrates a strong service orientation and cross-selling skills.
• Maintains accuracy and attention to detail in member records and transactions.
• Adapts to changes in policies, procedures and member needs.

Responsibilities

• Cross-sell products and services to address members' financial needs.
• Conduct outbound calls and in-person interactions to grow membership.
• Open, service, and resolve issues on various accounts and services.
• Liaise between members and departments to fulfill requests.
• Explain loan products, calculate payments, and process applications while ensuring compliance.

Skills

Customer service

Communication

Attention to detail

Adaptability

Confidentiality

Office equipment

Relationship building

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Financial Plus Credit Union in Flint, MI seeks a Member Service Representative to deliver exceptional member service and cross-sell financial solutions. You will open and service various accounts, handle face-to-face and outbound calls, and support loan interviews while meeting sales and service goals.

The role requires a professional demeanor, strong communication, accuracy, and a willingness to learn our products.