Member Success & Sales Specialist

24 Hour Fitness; Ontario (CA); On-site; CAD 19,000 - 32,000; Full time

Benefits offered by this job

Free gym membership

Medical & dental coverage

401k with match

Paid time off

Job summary

24 Hour Fitness in Ontario, CA is hiring a Sales and Service Expert to drive memberships, fitness product sales, and retail services. You’ll engage guests, educate them on offerings, and guide new members through onboarding while supporting retention and revenue goals.

The role emphasizes relationship-building, a strong sales mindset, and the ability to manage leads, promotions, and club operations with a customer-first approach.

Qualifications

• In-depth knowledge of sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and digital tools.
• Strong interpersonal and customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Execute CARE sales model with guests and explain product benefits.
• Tour clubs and describe facilities to align with guests' fitness goals.
• On-board new members and support retention activities.
• Generate leads through community outreach and promotions.
• Set appointments and follow up on potential new business opportunities.
• Maintain high personal and team sales results.

Skills

Sales knowledge

Fitness industry understanding

Computers proficient

Interpersonal communication

Customer service

Independent & organized

Team player

POS system operation

Membership software knowledge

Education

High School Diploma or GED

CPR & AED certification within 60 days

Bachelor's degree preferred

Tools

POS System

Membership System software

Job description

24 Hour Fitness in Ontario, CA is hiring a Sales and Service Expert to drive memberships, fitness product sales, and retail services. You’ll engage guests, educate them on offerings, and guide new members through onboarding while supporting retention and revenue goals.

The role emphasizes relationship-building, a strong sales mindset, and the ability to manage leads, promotions, and club operations with a customer-first approach.