Member Success & Sales Concierge

24 Hour Fitness; Upland (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Free gym membership

Job summary

24 Hour Fitness in Upland, CA is seeking a front-line Member Experience Associate to warmly welcome new members and guide them through the start of their fitness journey.

You will build genuine relationships by listening to goals, explaining personalized options, and helping members access classes, services, and the community, while maintaining a clean, safe gym environment and delivering a standout guest experience.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, connect members with resources.
• Keep gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative and inclusive sales/service experience to guests and members while guiding next steps for fitness goals.
• Provide a positive onboarding experience, greeting members as they arrive and directing them to appropriate offerings.

Skills

Customer service

Retail sales experience

CPR/AED certification

Goal oriented

Team player

Job description

24 Hour Fitness in Upland, CA is seeking a front-line Member Experience Associate to warmly welcome new members and guide them through the start of their fitness journey.

You will build genuine relationships by listening to goals, explaining personalized options, and helping members access classes, services, and the community, while maintaining a clean, safe gym environment and delivering a standout guest experience.