Member Experience & Fitness Advisor

24 Hour Fitness USA, LLC; Citrus Heights (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Product discounts

Personal training discounts

Employee resource groups

Job summary

24 Hour Fitness USA, LLC in Citrus Heights, CA is seeking a Member Concierge to welcome new members and guide them through the start of their fitness journey. You will build genuine relationships by listening to goals and recommending personalized solutions to support overall fitness success.

This role emphasizes a welcoming, motivating, and results-driven member experience, combining a passion for fitness with strong interpersonal skills.

Qualifications

• Minimum 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, and open-mindedness.
• Self-motivated with a passion for helping others.

Responsibilities

• Greet members and guests, answer questions, and connect them with resources.
• Keep the gym clean, well-maintained, and safe for all.
• Provide an outstanding sales and service experience with a welcoming, informative approach.
• Support new member onboarding and guide members to fitness offerings.

Skills

Customer service

Sales

Communication

Empathy

Goal orientation

Integrity

Education

High school diploma or equivalent

Tools

CPR AED certification

Job description

24 Hour Fitness USA, LLC in Citrus Heights, CA is seeking a Member Concierge to welcome new members and guide them through the start of their fitness journey. You will build genuine relationships by listening to goals and recommending personalized solutions to support overall fitness success.

This role emphasizes a welcoming, motivating, and results-driven member experience, combining a passion for fitness with strong interpersonal skills.