Member Solutions Specialist - Remote/Hybrid

arizonacentralcreditunion; Phoenix (AZ); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Arizona Central Credit Union in Phoenix is seeking a Customer Service Associate to build long-term member relationships by identifying financial needs and offering Credit Union solutions. You will respond to inquiries via phone, email and chat, explain products and services, and direct calls as needed.

Responsibilities include transfers, stop payments, loan advances, payoff quotes, address changes, and researching account activity to resolve issues.

Qualifications

• Experience up to six months banking or call center preferred.
• Financial institute experience preferred.
• High school diploma or GED required.

Responsibilities

• Identify member financial needs and offer solutions by cross‑selling products and services.
• Assist members through phone, chat, or email with questions about accounts and products.
• Perform transfers, stop payments, loan advances, quote payoffs, address changes, and investigate/account corrections.

Skills

Banking experience

Call center experience

Education

High school diploma or GED

Job description

Arizona Central Credit Union in Phoenix is seeking a Customer Service Associate to build long-term member relationships by identifying financial needs and offering Credit Union solutions. You will respond to inquiries via phone, email and chat, explain products and services, and direct calls as needed.

Responsibilities include transfers, stop payments, loan advances, payoff quotes, address changes, and researching account activity to resolve issues.