Bilingual Call Center Associate

arizonacentralcreditunion; Phoenix (AZ); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Spanish speaking differential

Hybrid work schedule

Job summary

Arizona Central Credit Union in Phoenix is seeking a customer service professional to build long-term member relationships by identifying financial needs and offering tailored Credit Union solutions.

You will handle phone, email, and chat inquiries, explain products and services, process transactions, and direct calls to the appropriate department. The role supports bilingual English/Spanish speakers and offers hybrid work after an initial ramp period.

Qualifications

• Language: English and Spanish required.
• Experience: Six months of banking or call center experience preferred.
• Education: A high school diploma or GED.

Responsibilities

• Build long-term member relationships by identifying financial needs and offering Credit Union solutions.
• Answer and process phone, email, and chat transactions; explain products and services; respond to problems and concerns.
• Direct phone calls to the appropriate department.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Arizona Central Credit UnionRanked #2 in Top 10 Credit Unions in AZ for 2026
\"Ranking Arizona: Top 10 credit unions for 2026\"AZBIGMEDIA

Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities.We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do.

Role:

A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.

Summary of Job Functions and Responsibilities:

• Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
• Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts.
• Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.

Hours:

• Monday- Friday: 8:45 am - 5:45 pm
• Rotating Saturdays (Roughlyonce a week)
• Remote work is availableafter threemonths (Hybrid).

Knowledge, Skills, and Abilities:

• Language:English & Spanish required.
• Experience:Six months of banking or call center experience preferred.
• Education:A high school diploma or GED

Compensation:

• Spanish speaking differential + Base Pay