Bilingual Call Center Associate — Hybrid/Remote

arizonacentralcreditunion; Phoenix (AZ); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Spanish speaking differential

Hybrid work schedule

Job summary

Arizona Central Credit Union in Phoenix is seeking a customer service professional to build long-term member relationships by identifying financial needs and offering tailored Credit Union solutions.

You will handle phone, email, and chat inquiries, explain products and services, process transactions, and direct calls to the appropriate department. The role supports bilingual English/Spanish speakers and offers hybrid work after an initial ramp period.

Qualifications

• Language: English and Spanish required.
• Experience: Six months of banking or call center experience preferred.
• Education: A high school diploma or GED.

Responsibilities

• Build long-term member relationships by identifying financial needs and offering Credit Union solutions.
• Answer and process phone, email, and chat transactions; explain products and services; respond to problems and concerns.
• Direct phone calls to the appropriate department.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Arizona Central Credit Union in Phoenix is seeking a customer service professional to build long-term member relationships by identifying financial needs and offering tailored Credit Union solutions.

You will handle phone, email, and chat inquiries, explain products and services, process transactions, and direct calls to the appropriate department. The role supports bilingual English/Spanish speakers and offers hybrid work after an initial ramp period.