Call Center Associate

arizonacentralcreditunion; Phoenix (AZ); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Arizona Central Credit Union in Phoenix is seeking a Customer Service Associate to build long-term member relationships by identifying financial needs and offering Credit Union solutions. You will respond to inquiries via phone, email and chat, explain products and services, and direct calls as needed.

Responsibilities include transfers, stop payments, loan advances, payoff quotes, address changes, and researching account activity to resolve issues.

Qualifications

• Experience up to six months banking or call center preferred.
• Financial institute experience preferred.
• High school diploma or GED required.

Responsibilities

• Identify member financial needs and offer solutions by cross‑selling products and services.
• Assist members through phone, chat, or email with questions about accounts and products.
• Perform transfers, stop payments, loan advances, quote payoffs, address changes, and investigate/account corrections.

Skills

Banking experience

Call center experience

Education

High school diploma or GED

Job description

Arizona Central Credit UnionRanked #2 in Top 10 Credit Unions in AZ for 2026
"Ranking Arizona: Top 10 credit unions for 2026"AZBIGMEDIA

Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities.We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do.

Role:
A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.

Summary of Job Functions and Responsibilities:

• Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
• Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts.
• Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.

Hours:

• Monday- Friday: 8:45 am - 5:45 pm
• Remote work is availableafter threemonths (Hybrid).

Knowledge, Skills, and Abilities:

• Experience:Up to six months of banking or call center experience preferred
• Financial Instituteexperience preferred
• Education:A high school diploma or GED